FAQ
Your questions, Answered
If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to help!
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What Areas Do You Service?
We proudly service all areas around Melbourne, but the majority of our clients come from the western suburbs. Whether you're looking for custom cakes, cupcakes, or cookies, we deliver to:
Aintree, Altona, Altona Meadows, Altona North, Brookfield, Burnside, Burnside Heights, Caroline Springs, Cobblebank, Deanside, Derrimut, Diggers Rest, Eynesbury, Footscray, Fraser Rise, Hillside, Hoppers Crossing, Keilor, Melton, Melton South, Melton West, Mount Atkinson, Mount Cottrell, Newport, Plumpton, Point Cook, Ravenhall, Rockbank, Seddon, St Albans, Sunshine, Sunshine North, Sunshine West, Tarneit, Taylors Hill, Thornhill Park, Toolern Vale, Truganina, Werribee, Weir Views, Williamstown, Williams Landing, Yarraville.
We specialize in creating custom cakes for all occasions, including birthdays, weddings, and corporate events, throughout these Melbourne suburbs. If you’re in need of a wedding cake in Caroline Springs, a birthday cake in Melton, or cupcakes in Werribee, we’ve got you covered. Contact us today to make your celebration extra special with our delicious and beautifully designed cakes.
Do You Deliver?
Yes, we offer delivery, though it will incur an additional fee depending on the location. Free local delivery is available within Rockbank. Delivery is calculated at $1.50 per kilometer from Rockbank to your location, with tolls potentially factored into the price. Please note that any multi-tier cakes must be delivered to ensure safe transport.re
Have questions about our custom cakes, delivery areas, or pricing? Visit the FAQ page at Where’s The Party At? Melbourne for all the answers. Serving Rockbank, Caroline Springs, and more. Contact us today for all your cake needs in Melbourne’s western suburbs!
Can I Pick Up?
Yes, you can pick up your order from Rockbank, Victoria. The pick-up address will be provided once a booking is confirmed. Cake pick-up times are strictly between 9am-10am on Saturday and Sunday. Mid-week cake pick-up times will be confirmed depending on our availability. After-hour pick-ups are not available.
When Should I Order?
Currently, we are booking out 4-6 weeks in advance, so we recommend booking as soon as you can to ensure availability, as we can only take on a certain number of orders each week. Please note that we require a minimum of 1-2 weeks' notice. We only take custom orders and do not have cakes available for same-day purchase. Custom cakes also take re
Are You Registered with the Council?
Yes, you can have peace of mind knowing that all of our cakes are baked and decorated in a kitchen that has been approved and registered with our local council.
Do You Use Quality Ingredients?
We use only the highest quality ingredients for all of our cakes. Most of our cake flavours are made by infusing natural flavours into the recipe.
Do I Need to Pay a Deposit?
Yes, to secure your quote and the date you require, a 50% non-refundable deposit is required. As we work on a first-come, first-served basis, we are unable to hold spots without a deposit. For more information about deposits and our terms and conditions, please click here.
Do You Cater for Food Allergies?
Please note that our products may contain milk, soy, gluten, wheat, and shellfish. Traces of peanuts and tree nuts may also be present. Unfortunately, we do not offer allergen-free cakes.
Can You Copy (Replicate) This Design?
We can use your inspiration photos to guide our design, but we do not replicate designs 100%. While we strive to capture all the elements you like, our unique style will always be reflected in the final product.
What Payment Methods Do You Accept?
We accept various payment methods including direct bank transfer and Stripe payment. Details will be provided during the ordering process.
How Should I Store My Cake Before the Event?
Cakes should be stored in a cool, dry place away from direct sunlight. If refrigeration is required, we will provide specific instructions based on the type of cake and decorations.
Can I Schedule a Consultation?
We do not offer in-person tastings at the moment, but we are happy to schedule a phone or video consultation to discuss your cake design and requirements.